Shipping & Returns

Returns Policy

It is the policy of the US Navy Memorial that if you are dissatisfied with our product return it for a full refund. Merchandise must be returned as delivered and cannot be worn or used in any manner. In addition, all returns must be within 14 days of the date it was shipped. The cost of the merchandise will be refunded minus Shipping and Handling charges. Shipping and Handling charges will be returned if error was on the side of the US Navy Memorial. Please include a copy of the shipping document that came with the order.

To request a return you must:

  • Send an e-mail to ccarroll@navymemorial.org and include short explanation for return. 
  • We will e-mail you instructions and an address for return.
  • Once we receive the item/items we will credit back your charge card.

If you have any questions, please contact us at ccarroll@navymemorial.org.